Survey of Patients' Experiences

HCAHPS (Hospital Consumer Assessment of Health Providers and Systems) is a national survey that asks patients about their experiences during a recent hospital stay.

Data shown below for RMH is from the most recent update of CMS Hospital Compare / Centers for Medicaid and Medicare Services.  It reflects the percentage of patients surveyed who gave RMH the "top box" or highest possible ranking on 11 important domains.

RMH currently has 5 out of 5 stars from CMS for Patient Experiences (based on this reporting period).

 HCAHPS Domain

RMH
Performance 

Illinois Av. 

U.S. Av. 

Patients who reported that their nurses "Always" communicated well.

81% 

80% 

79% 

Patients who reported that their doctors "Always" communicated well.

87% 

82% 

82% 

Patients who reported that they "Always" received help as soon as they wanted.

73% 

68% 

68% 

Patients who reported that their pain was "Always" well controlled.

78% 

72% 

71% 

Patients who reported staff "Always" explained about medicines before giving it to them.

69% 

64% 

65% 

Patients who reported that their room and bathroom were "Always" clean.

75% 

74% 

74% 

Patients who reported that the area around their room was "Always" quiet at night.

 67%

61% 

62% 

Patients who reported "YES", they were given information about what to do during their recovery at home.

94% 

86% 

86% 

Patients who "Strongly Agree" they understood their care when they left the hospital.

54% 

52% 

52%

Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).

77% 

71% 

71% 

Patients who reported, yes,  they would "Definitely Recommend" the hospital.

72%

70% 

71%